Comments on: Sony’s Scams Continue

By: Alex

Alex — Thu, 18 Jan 2007 20:48:10 +0000

I would have to say this comes as no surprise at all. Sony is horrible to its customers.

Like I’ve said before, my 360 died about 10 months after I purchased mine (and thus 9 months removed from the warranty). I spent 10 minutes on the phone with Microsoft and the customer service agent essentially gave me a new replacement for free, including shipping. No sweet talkin’ or fighting words or anything, either. Now THAT’S customer service.

By: VorAbaddon

VorAbaddon — Thu, 18 Jan 2007 16:08:21 +0000

This has been Sony’s policy for some time.

My brothers PSx died a few months after we got it. Kept freezing. So, we call up Sony’s support line. My parents get the location of the nearest replacement center. Turns out it was nearby so instead of shipping it, my parents went themselves… only to be told that it was becuase we used a 3rd Party controller. We had to pay 80 bucks to get it replaced.

Mind you, in big letters across the top of the controller, it said “SONY”. It was, as far as I know, a licensed product, but it wasn’t a “Sony” product in that it was made by them. So, no dice, no warranty

By: UNSCleric

UNSCleric — Thu, 18 Jan 2007 15:58:48 +0000

That PS3 picture is actually from just a couple days of sitting in a normal house. The thing actually attracts dust.

By: Matt (YourExWife)

Matt (YourExWife) — Thu, 18 Jan 2007 07:48:00 +0000

I’ve no complaints, bummer ciros

By: ciroslive

ciroslive — Thu, 18 Jan 2007 07:40:38 +0000

I never said they WERE lying just that they might be. I believe them myself. I’ve called 360 support a few times and it wasn’t very good. The language barrier was an issue as was the quality of the sound AND their customer service skills weren’t up to snuff. But I got my 360 replaced for free so who can complain? Me, that’s who!

By: DavidGX

DavidGX — Thu, 18 Jan 2007 06:17:00 +0000

Yeah DQ, there’s no way the video cables should do anything to the system unless it’s the worst made console.. EVER. Sony’s just full of shit and trying to get out of paying for the repairs any way they can.

By: DQuartermane

DQuartermane — Thu, 18 Jan 2007 06:10:01 +0000

Holy Crap,
I understand if it is their policy and all, but that just means their policy is crap. I can understand something like the intercooler or certain products causing a void in warranty but some freaking video cables. That is a bit ridiclious.

By: DavidGX

DavidGX — Thu, 18 Jan 2007 06:01:08 +0000

Just thought I would add that my xbox 360 recently died

The good news is that even though I’m technically out of warranty (beyond even the 1 year warranty) The guy on the phone told me that all I have to do is ship it to them myself (did recently) and they’ll fix it and send it back for FREE. Microsoft tech support kicks ass.

If sony could be HALF as good as that they might get somewhere. Sadly it seems that they never learn.

By: Redpaw 360

Redpaw 360 — Thu, 18 Jan 2007 05:59:21 +0000

Technically, if the warranty policy states that only approved cables are to be used, they don’t have to honor anything.

Sony is a failure this generation, that is without doubt….but the image posted????? Come on, the user of this unit shouldn’t be allowed to own anything electronic. Where is this unit kept? in a DOGHOUSE??

Don’t people vacuum?, dust?, keep their environment clean?……my god, sony could make a posterchild out of this owner for NOT selling electronics to certain people.

I can see it now:

This warranty applies to people above a certain class of citizen, those citizens this warranty applies to are of the caliber we feel keep their houses clean. If you have warranty issues, please include a photo of your actual unit inside your dwelling, if your dwelling resembles a CAVE, do not call us, we’ll call you.

By: UNSCleric

UNSCleric — Thu, 18 Jan 2007 04:48:52 +0000

These people aren’t lying, this is Sony’s actual policy.